Dispatch instructions
Confirm supplier, order, SKU, quantity, recipient, labels, packing and the agreed shipping plan.
Coordinate materials, pilot production, mass-production milestones, packaging, labels, documents, shipment readiness and exception handling against the confirmed product version and delivery plan.

After the buyer approves the supplier and order, SINOVANTA can coordinate dispatch instructions, shipment readiness and status reporting to the designated recipient.
Confirm supplier, order, SKU, quantity, recipient, labels, packing and the agreed shipping plan.
Coordinate packed quantities, markings, available documents, pickup timing and handover status.
Share dated dispatch updates and coordinate missing, damaged or delayed-item follow-up with the responsible party.
Unless separately agreed in writing, SINOVANTA is not the seller of record, freight carrier, customs broker, importer of record or payment guarantor.
Confirm the purchase order, specification set, approved sample, quantities, and planned dates used for follow-up.
Check material preparation, production start, in-process progress, completion, and packing status with the supplier.
Record deviations, obtain supplier responses, and follow agreed corrective actions with the buyer's approval.
Confirm packing status, document availability, pickup plan, and other agreed pre-shipment conditions.
Provide dated updates, open-item lists, and supporting photos or documents when supplied by the factory.

Recovery support starts with the written agreement and available evidence. The scope is confirmed after reviewing the supplier, transaction history, breach event and remedy requested by the client.
Delayed delivery, non-delivery, material quality nonconformity, unauthorized changes, refusal to refund, failure to rework or replace goods, or another obligation documented in the contract or order.
Evidence organization, written commercial demands, corrective-action requests, refund or replacement negotiations, settlement tracking and follow-up on agreed payment or delivery milestones.
Where a legal notice, arbitration or litigation is required, SINOVANTA can organize project materials and coordinate a PRC-qualified lawyer or law firm separately engaged by the client.
Align the order, specifications, milestones, contacts, and reporting frequency.
Create the milestone and issue registers used throughout the order.
Contact the supplier at agreed checkpoints and record current status.
Escalate delays or deviations and follow the buyer-approved response.
Confirm agreed readiness items and issue the final coordination update.
Supplier communication, milestone records, issue follow-up, document collection, and shipment-readiness reporting within the agreed scope.
Third-party laboratory testing, statutory certification, customs brokerage, freight contracts, legal services, and independent inspection are quoted or appointed separately.
No. Follow-up records production status and coordinates issues. An independent inspection can be arranged as a separate scope when physical verification is required.
No. Delivery dates depend on the supplier, materials, approvals, logistics, and force majeure. We track agreed milestones, report risks, and coordinate corrective actions.
Provide the purchase order, specifications, approved sample or acceptance criteria, supplier contact, target milestones, packaging requirements, and delivery plan.
We can review and organize transaction records, present a documented commercial demand, coordinate remedy negotiations, follow up an agreed settlement, and prepare a project file for the client's PRC-qualified counsel where formal action is required.
No. Results depend on the contract, evidence, supplier response, available assets and any formal proceedings. The agreed service scope defines the work to be performed, not a guaranteed outcome.
Send the order status, supplier details, key dates, and current concerns. We will define a practical follow-up and reporting scope.